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8x8 adds Krisp voice AI tools to contact centre suite
Unified Communications

8x8 adds Krisp voice AI tools to contact centre suite

Cleaner audio and multilingual support should help 8x8 customers improve call quality as remote and cross-border support grows more common.

By Sean Mitchell • 3 min read • Yesterday
Google buys Spirit data for AI training, say executives
Data Protection

Google buys Spirit data for AI training, say executives

The sale has spotlighted a new class of AI training assets, with customer-service records now valued at more than USD $10 million.

By Mark Tarre • 5 min read • Yesterday
Ui Ai launches Amica digital employee for customer service
Software-as-a-Service

Ui Ai launches Amica digital employee for customer service

Businesses facing staffing pressures may use Ui Ai's Amica to handle customer queries, orders and leads around the clock.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Talkdesk launches branch tool for banks & credit unions
Fintech

Talkdesk launches branch tool for banks & credit unions

Banks could use the new tool to give branch staff a fuller customer history, reducing repeated questions and improving advice on complex issues.

By Karen Joy Bacudo • 3 min read • Last week
Google filters Dataflow AI tasks to cut streaming costs
Industrial IoT

Google filters Dataflow AI tasks to cut streaming costs

Only a small share of routine stream events need costly model calls under Google's Dataflow approach, which can curb latency and API charges.

By Sean Mitchell • 4 min read • Last week
Bluecrest boosts contact centre with NiCE AI platform
Software-as-a-Service

Bluecrest boosts contact centre with NiCE AI platform

Annual savings of GBP £250,000 and a 94% answer rate followed a shift to AI transcription and analytics across Bluecrest's service lines.

By Sofiah Nichole Salivio • 3 min read • Last week
Sonata Software names Hariprasad Rebala Chief AI Officer
Data Analytics

Sonata Software names Hariprasad Rebala Chief AI Officer

The hire underscores rising pressure on IT services firms to turn AI pilots into measurable client gains as Sonata deepens its push into enterprise use.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Stories from Other Regions

Customer service stories

Australian businesses turn to Revenue-as-a-Service
Software-as-a-Service

Australian businesses turn to Revenue-as-a-Service

With hiring tight and costs rising, firms are outsourcing sales and customer retention to lift revenue without adding permanent headcount.

By Karen Joy Bacudo • 4 min read • Yesterday
Navex expands Nira AI assistant into customer support
Software-as-a-Service

Navex expands Nira AI assistant into customer support

Customers can now get faster help in more than 50 languages as NAVEX brings its Nira assistant into support and case creation.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Bovonic sales jump 50% as QuadSense expands overseas
Agricultural Technology

Bovonic sales jump 50% as QuadSense expands overseas

Sales of QuadSense climbed more than 50 per cent in New Zealand as Bovonic prepares to scale the mastitis system in the UK and Ireland.

By Sean Mitchell • 4 min read • Last week
UK manufacturers see AI as key to customer loyalty
Customer Relationship Management

UK manufacturers see AI as key to customer loyalty

Cybersecurity fears remain a key hurdle as most UK manufacturers race to use AI to improve service, fulfilment and retention.

By Sofiah Nichole Salivio • 4 min read • Last week
Blue Machines AI launches Floe for Indian customer chats
Fintech

Blue Machines AI launches Floe for Indian customer chats

The model aims to stop Indian customer-service bots from switching languages unnecessarily, reducing friction in live voice and chat exchanges.

By Mark Tarre • 4 min read • Last week
Kore.ai wins Leader nods in five enterprise AI reviews
Software-as-a-Service

Kore.ai wins Leader nods in five enterprise AI reviews

Enterprise buyers are weighing governance and auditability more heavily as the AI vendor secures top marks across five analyst categories.

By Mark Tarre • 4 min read • Last week
Kiwibank posts $174m profit as lending & deposits grow
Fintech

Kiwibank posts $174m profit as lending & deposits grow

Earnings fell as lower margins squeezed Kiwibank, even though home loans and deposits climbed faster than those of bigger rivals.

By Karen Joy Bacudo • 4 min read • Last week
Ai+ Smartphone to add 100 service centres in south
Customer Experience

Ai+ Smartphone to add 100 service centres in south

South Indian buyers are set to get faster repairs and support as the handset maker widens its after-sales network beyond its north-heavy sales base.

By Sofiah Nichole Salivio • 4 min read • Last week
Malaysia AI adoption rises to 38% as AWS flags gaps
Software-as-a-Service

Malaysia AI adoption rises to 38% as AWS flags gaps

Nearly a million Malaysian firms took up AI in the past year, but most are still using basic tools rather than scaling them.

By Sean Mitchell • 4 min read • Last week
AnywhereNow's Tendfor wins Microsoft Teams certification
Software-as-a-Service

AnywhereNow's Tendfor wins Microsoft Teams certification

Customers using Microsoft Teams may find contact centre integration simpler after Tendfor was certified under Microsoft's Unify Integration Model.

By Joseph Gabriel Lagonsin • 3 min read • Last week
CTI Digital opens access to sovereign AI platform Croft
Data Protection

CTI Digital opens access to sovereign AI platform Croft

UK organisations can now run AI tools on domestic infrastructure while keeping data and prompts under their own control, CTI says.

By Joseph Gabriel Lagonsin • 3 min read • Last week